Return & Refund Policy

30-Day Returns

We want you to feel confident when choosing your Drexey jewelry. Eligible standard items may be returned within 30 calendar days after delivery.

For eligible returns, Drexey does not charge a return, restocking, or production recovery fee.

Order Changes and Cancellations

If you need to change or cancel your order, please contact us as soon as possible at hello@drexey.com.

Approved cancellations will be refunded to the original payment method without a cancellation fee.

Return Eligibility

To qualify for a return, all of the following conditions must be met:

  • The return request is submitted within 30 calendar days after delivery.
  • The item is unworn, unaltered, undamaged, and in its original condition.
  • Original packaging and accompanying materials are included.
  • The item has not been engraved, resized, repaired, or otherwise modified by a third party.
  • The return is authorized by Drexey before shipment and is sent back within 14 days after authorization.

Items showing signs of wear, scratches, misuse, perfume, cosmetics, lotions, water exposure, or third-party modification may be refused or may receive a reduced refund where permitted by law.

Non-Defective Returns

Eligible standard items may be returned for reasons such as a change of mind, color preference, personal preference, or an incorrect standard size selected by the customer.

No return, restocking, or production recovery fee will be deducted from approved returns.

Natural variations in gemstone color, tone, internal features, and appearance that fall within the disclosed product specifications are not considered defects. Eligible items may still be returned under the standard return terms above.

Damaged, Defective, or Incorrect Items

If your jewelry arrives damaged, contains a manufacturing defect, or differs materially from your confirmed order, please contact us as soon as possible.

Drexey will provide an appropriate solution at no additional cost, which may include repair, replacement, remake, exchange, store credit, or a full refund.

Drexey will also cover reasonable return shipping costs for confirmed quality issues or fulfillment errors.

Please contact hello@drexey.com with your order number and clear photographs or video of the issue. Reporting visible delivery damage within 48 hours helps us review the carrier claim quickly, but does not limit any rights provided by applicable law.

Size and Fit

Please review your ring, bracelet, and necklace measurements carefully before placing your order.

If you selected the wrong standard size, this is not considered a manufacturing defect, but eligible unworn standard items may still be returned within 30 days under our standard return policy.

If the size you received differs from the size shown in your order confirmation, Drexey will provide a replacement, remake, or other appropriate resolution at no additional cost.

Please do not have the jewelry resized or altered by a third party before contacting Drexey, as unauthorized modifications may affect return, exchange, or warranty eligibility.

Exchanges

Approved exchanges are subject to product type, gemstone availability, metal selection, size, and production status.

If the replacement item costs more, the customer is responsible for the difference. If it costs less, the difference will be refunded to the original payment method or issued as store credit, where applicable.

Customized and Special-Request Pieces

Items personalized or specially modified beyond the standard options shown on our website are considered final sale.

This may include engraving, custom gemstone sizes, non-standard colors, special dimensions, design alterations, or other customer-requested modifications.

These pieces cannot be returned or exchanged unless they arrive damaged, defective, or materially different from the approved order.

Return Shipping

United States: For eligible U.S. returns, Drexey provides one complimentary prepaid return shipping label per order.

International orders: For non-defective international returns, customers are responsible for return shipping, insurance, duties, taxes, brokerage charges, and related fees. Drexey will cover reasonable return shipping costs when an international order is confirmed to be damaged, defective, or incorrect.

Original expedited shipping charges, customs duties, import taxes, VAT, and fees collected by local authorities are non-refundable unless required by applicable law.

How to Request a Return

  1. Email hello@drexey.com within 30 days after delivery.
  2. Include your order number, the email address used for the purchase, the reason for the request, and photographs or video where relevant.
  3. Wait for return authorization and shipping instructions before sending the item.
  4. Pack the jewelry securely with its original box, packaging, and accompanying materials. Do not write “jewelry” or similar wording on the outside of the parcel.

Returns sent without prior authorization or to an incorrect address may be refused and returned to the sender.

Refund Processing

After the return is delivered, our Quality Assurance team may take up to 7 business days to inspect the item and process the approved refund.

Approved refunds are issued to the original payment method. Your bank or payment provider may require additional time for the funds to appear.

Statutory Rights

Nothing in this policy limits any mandatory consumer rights that apply in your country or region. Where applicable law provides broader cancellation, return, repair, replacement, or refund rights, those rights will prevail.

Contact Us

For return requests, quality concerns, cancellation requests, or exchange questions, contact hello@drexey.com.