All Drexey shipments are insured and include tracking. Once your order has been dispatched, you will receive a shipping confirmation email with your tracking information.

Made-to-Order Processing

Each Drexey piece is handcrafted to order based on the gemstone, metal option, size, and design details selected at checkout.

You have a 24-hour change and cancellation window after placing your order. Made-to-order production begins after this window.

Shipping Options and Estimated Delivery

Complimentary Standard Shipping: Production and processing normally take up to 10 business days, followed by approximately 5 business days in transit. Most orders arrive within approximately 15 business days from the order date.

Expedited Shipping: Where available, expedited service costs $30. Production and processing normally take up to 5 business days, followed by approximately 5 business days in transit. Most expedited orders arrive within approximately 10 business days from the order date.

These are estimates rather than guaranteed delivery dates. Delivery may take longer during holidays, promotional periods, severe weather, customs inspections, or carrier disruptions.

United States Orders

Drexey provides complimentary standard shipping for U.S. orders. All applicable U.S. import duties and import taxes are included, so customers will not be charged additional import fees upon delivery.

State or local sales tax, where required, is calculated and displayed at checkout.

International Orders

Drexey provides complimentary standard shipping to most supported international destinations.

For orders shipped outside the United States, import duties, VAT, customs fees, brokerage charges, and other local taxes are not included in the product or shipping price. These charges are determined by the destination country and are the responsibility of the customer. They may be collected by the local government or carrier before or upon delivery.

Drexey does not control these charges and cannot reimburse duties, VAT, customs fees, brokerage charges, or other taxes collected by local authorities or carriers, unless required by applicable law.

If your country is unavailable at checkout, please contact hello@drexey.com before placing your order.

Shipping Address and Delivery Restrictions

Please provide a complete and accurate shipping address, including your full name, street address, apartment or unit number where applicable, city, state or province, postal code, country, phone number, and email address.

Drexey cannot ship to P.O. boxes, hotels, APO, FPO, or DPO addresses. Address changes may not be possible after production or shipment has begun.

Drexey is not responsible for delays, failed deliveries, or lost packages caused by incorrect or incomplete information provided by the customer.

Shipping Carriers

Orders are shipped through trusted carriers including DHL, FedEx, UPS, and selected regional premium delivery partners. The carrier is selected according to the destination and available service.

Tracking and Signature Requirements

All orders include tracking and require a signature upon delivery. Please make sure someone is available to receive the package at the shipping address.

If delivery cannot be completed, the customer is responsible for contacting the carrier to arrange redelivery or pickup.

Refused Packages

If a package is refused because of unpaid international duties or taxes, personal preference, failed delivery, or another customer-related reason, return shipping costs, customs charges, handling fees, and applicable recovery costs may be deducted from the refund.

Refunds for refused made-to-order packages remain subject to the terms in our Return & Refund Policy, including the 35% Made-to-Order Recovery & Processing Fee for non-defective returns.

Lost, Damaged, or Delayed Packages

Lost in transit: If a package is confirmed lost by the carrier before delivery, contact hello@drexey.com for assistance with a replacement or refund.

Delivered but missing: Contact the carrier and Drexey promptly if tracking shows delivered but the package cannot be located. We will assist with the carrier investigation wherever possible.

Damaged items: If your package or jewelry arrives damaged, contact us as soon as possible with your order number, photographs of the outer and inner packaging, clear photographs or video of the item, and a short description of the issue. Reporting visible delivery damage within 48 hours helps us review the carrier claim quickly.

Shipping Delays

Delivery can be delayed by customs inspections, severe weather, carrier disruptions, incorrect addresses, failed delivery attempts, public holidays, natural disasters, import clearance procedures, or other events outside Drexey’s reasonable control. We will provide tracking support and assist with carrier communication whenever possible.

Contact Us

For shipping questions, contact our Customer Care team at hello@drexey.com. Please include your order number and the email address used for the purchase.